Most issues get solved in the order's own chat thread. The rest go to a person, not a queue.
Open the order from your dashboard and use the chat panel under the listing summary. You and the seller see the same thread, and messages go through realtime — no refresh needed.
That's the right place for delivery timing, in-game handoff details, or anything tied to a specific purchase.
If something genuinely went wrong — wrong item, no delivery, locked account after a sale — cancel the order from the order page and note what happened in the chat. A person will review within 24 hours.
For orders already paid through Stripe, the refund follows the review. We don't auto-refund.
Account access, billing receipts, partnership questions: support@robuxsquare.com. Same 24-hour response window during the demo period.
We don't do refunds outside Stripe, custom escrow terms, or anything that needs a connected payout account on the seller side. That's on the roadmap; today, the platform itself is the merchant of record.